Terms & Conditions
These Terms & Conditions apply to all orders and services provided by Aultkilts LTD. By using our website, placing an order, or submitting a garment for repair or alteration, you agree to be bound by these Terms.
1. About Us
Business Name: Aultkilts LTD
Company Number: SC873327
Email: info@aultkilts.co.uk
Telephone: 0141 673 0002
2. Custom-Made & Bespoke Products
All kilts and bespoke garments are made to order using the measurements, tartan, fabrics and design options selected by the customer.
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day cancellation period does not apply to goods made to the customer's specifications or clearly personalised.
3. Measurements & Fit
Customers are responsible for providing accurate measurements. We strongly recommend using a professional tailor.
Where measurements are provided by the customer, whether taken personally or by a third party, the customer accepts responsibility for their accuracy and suitability.
We are not liable for issues relating to fit, comfort or appearance arising from incorrect or incomplete measurements supplied by the customer.
Alterations required due to incorrect measurements may be offered at additional cost, including any applicable postage.
4. Orders & Payment
Orders are confirmed once payment is received. Full payment, or an agreed non-refundable deposit, is required before production or repair work begins.
All prices are shown in GBP (£). Prices may change at any time prior to order confirmation.
5. Production & Turnaround Times
Estimated production or repair times are provided in good faith but are not guaranteed. We are not liable for delays caused by factors beyond our reasonable control, including material availability, supplier delays, or courier disruption.
6. Delivery of New Goods
Delivery charges are calculated at checkout. Delivery times are estimates only.
Risk in new goods passes to the customer once the item has been delivered to the delivery address provided. We are not responsible for delays or losses caused by couriers or incorrect delivery details supplied by the customer.
7. Repairs & Alteration Services
Repair, alteration and restoration services are provided with reasonable care and skill in accordance with the Consumer Rights Act 2015.
Once repair or alteration work has begun, services cannot be cancelled. Items cannot be returned once work has been completed.
8. Shipping for Repairs (Inbound & Return)
Inbound Shipping (Customer to Us)
Customers are responsible for arranging and paying for delivery of garments to us for repair or alteration. Risk remains with the customer until the item has been received by us.
Return Shipping (After Repair)
Where we arrange return shipping, delivery is carried out by a third-party courier. We take reasonable care in selecting reputable carriers and in packaging items for return.
Loss or Damage in Transit: In the event of loss or damage during return transit, our liability is limited to the cost of the repair service paid and any return postage charged. We do not accept responsibility for the replacement value or sentimental value of customer-owned items.
Customers may choose to arrange their own return courier if they wish to retain full control over transit and insurance.
9. Hygiene & Condition of Garments
Garments submitted for repair or alteration must be clean, odour-free and free from contaminants including, but not limited to, bodily fluids, pet hair, mould or infestations.
We reserve the right to refuse work or apply additional charges if a garment is deemed unsafe or unhygienic. Items returned unworked due to hygiene concerns are not eligible for refunds of postage or inspection fees.
10. Uncollected Items
Completed repairs or alterations must be collected or return shipping arranged within 90 days unless otherwise agreed in writing. After this period, items may be disposed of or recycled following reasonable attempts to contact the customer.
11. Limitation of Liability
Our liability is limited to the cost of the goods or services provided, except where liability cannot be limited under Scots law.
We do not accept liability for indirect or consequential losses, pre-existing damage, fair wear and tear, or issues arising from incorrect measurements supplied by the customer.
Nothing in these Terms limits liability for death or personal injury caused by negligence.
12. Governing Law
These Terms & Conditions are governed by the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.